Managed Hosting package samples

These are a few sample for hosting packages. Rackfish always tailor the setup for the clients’ actual need, so do get in touch and we’ll give you a suggestion that fits your requirements and budget.

Meet the budget with unmanaged basic hosting package

When the budget is limited our Basic server is a great alternative to choosing shared web hotel hosting. Running a dedicated server, albeit a small one, guarantees that resources are available and clear and fast upgrade paths exist if the need arises.

The Basic server has a smaller CPU than the standard server, but is still much more powerful than the regular web hotel package, where the processor is shared with a lot of other web sites. Memory is 1 GB and there is 10 GB of high-quality storage available. The server har super fast connection to our backbone and 333 GB of transfer from the server is included. The basic server is delivered with Ubuntu LTS Linux.

Setup fee is waived on 12-month contracts.

We recommend SLA B or SLA C and Managed services for the best possible service, safety and uptime

  • Small
  • SEK595/mo
  • Setup: SEK 950 *
  • 1 x Basic server
  • Scale up when needed!

Entry level hosting, unmanaged

Our entry level hosting package is based on our Standard server, which is a good choice for any hosting needs. All Rackfish services are available for this server, so we dare to say that this is a entry level platform for virtually unlimited growth. You’d be impressed with the references we have, that have been powered by our Standard server!

The Standard server comes equipped with one standard CPU and 2 GB memory as well as 50 GB of of high-quality storage on our SAN (storage area network) – we also provide automatic snapshots of the storage area which add up to 50 GB more storage. The server har super fast connection to our backbone and 1 TB (1000 GB) of transfer from the server is included. Standard servers are delivered with your choice of operating system. Our standard options are the latest editions of Ubuntu LTS Linux or Microsoft Windows Server.

Setup fee is waived on 12-month contracts.

We recommend SLA B or SLA C and Managed services for the best possible service, safety and uptime.

  • Entry level
  • SEK995/mo
  • Setup: SEK 2000 *
  • 1 x Standard server
  • Scale up when needed!

Managed hosting package, entry level

Rackfish Managed hosting is like getting rid of the server management. Our skilled engineers will setup your server, configure it and administer it when you need. Our idea is to provide a complete solution; there are of course limits to what and how much we do, but it is almost unheard of that clients have surpassed our limits, so let’s stick to what we do: We do setup and configure your server and applications. We tweak and optimize it, and we act as your server administration go-to-guys: Mail or call us and we get on it.

Big words, huh? To live up to these words we include a third-party security revision EVERY MONTH! The security revision generates a report that you don’t have to read – our staff will and we will act on any issues that are deemed important.

Our Entry level managed hosting package is based on our Standard server, the base server upon which we build all our solutions. To this server all Rackfish options could be added.

The Standard server comes equipped with one standard CPU and 2 GB memory as well as 50 GB of of high-quality storage on our SAN (storage area network) – we also provide automatic snapshots of the storage area which add up to 50 GB more storage. The server har super fast connection to our backbone and 1 TB (1000 GB) of transfer from the server is included. Standard servers are delivered with your choice of operating system. Our standard options are the latest editions of Ubuntu LTS Linux or Microsoft Windows Server.

Setup fee is waived on 12-month contracts.

We recommend SLA B or SLA C for 24/7 monitoring of the server as well as standby technician that acts on any alarms.

  • Managed hosting
  • SEK2995/mo
  • Setup: SEK 2000 *
  • 1 x Standard servers
  • Managed hosting
  • Scale up when needed!

Managed hosting package, medium level

This is our recommended package for most clients. Medium level managed hosting package is configured just like the entry level Managed hosting package, with the important addition of three services:

SLA B – 24/7 monitoring of your servers. With SLA B we will monitor a large number of (configurable) health aspects on your servers, and our on-call server engineers will respond promptly on any issue that arise and try to remedy server issues (making a best-effort on both applications and operating system). With SLA C (extra cost) 2 issues per month are included. SLA B will make the engineers available at the same cost as office hours (950 SEK / hr).

High Availability – Since our servers are virtualized in our computer clusters we can reserve capacity for your server twice. In case the hardware your server runs on malfunctions, with this service it will be automatically restarted on another server in the cluster within a few minutes, making your server more redundant.

Backup – with this service the entire server is backed up to our secondary datacenter daily and kept for one week, weekly backups are kept for a month and monthly backups kept for a year.

  • Managed hosting
  • SEK5795/mo
  • Setup: SEK 2000 *
  • 1 x Standard server
  • High Availability
  • Managed hosting
  • SLA B
  • Backup
  • Scale up when needed!

Large managed hosting package

The medium package is a great package, service wise. When you need even more redundancy and capacity to handle larger traffic spikes or a solution to handle upgrades and maintenance without interrupting services for the visitors, we recommend our Large hosting package.

In this solution we take 2 (or more) medium size packages (see other tab) and put them behind a load balancer, making the two servers share the load of the visitors normally, directing traffic to online servers in case one server becomes unavailable, or when a server needs maintenance.

  • Managed hosting
  • SEK12585/mo
  • Setup: SEK 4000 *
  • Load balancer
  • 2 x Standard server
  • High Availability
  • Managed hosting
  • SLA B
  • Backup
  • Scale up when needed!

Configure your server!

Use the pricing calculator below to configure your campaign server just as you wish! This configurator makes the most common services readily available for quick estimates, please contact us for more detailed proposals or services not included in this.

  • Standard Server
  • Services:
  • Availabilty:
  • Please send me a more detailed information about the services I require!

For a quick description of our services, click on the service you want to know more about:

SLA A
Rackfish offers SLA A as a base Service Level Agreement. We monitor and act on any infrastructure incidents, 24/7. It is possible to report other incidents via our phone-answering service, which will be directed to the engineer on call. All work ordered outside business hours will be billed at 2500 SEK / hour. Infrastructure problems (such as internet connections, power feeds, storage networks or clusters) are never charged to customers. There is no monthly cost for SLA A
SLA B
Customers with mission critical servers or applications should choose at least SLA B to get support outside CET business hours. In SLA B a support phone number is included, and tailored technical monitoring & resolution of incidents. Infrastructure is fully monitored, with technicians on call 365/24/7. Infrastructure problems (such as internet connections, power feeds, storage networks or clusters) are never charged to customers.In SLA B a support phone number is included, and tailored technical monitoring & resolution of incidents. SLA B costs 2000 SEK / month for one server, work off-hours is billed at 950 SEK / hour. Our average respond time is around 5 minutes and average resolution within 25 minutes.
SLA C
SLA C is based on SLA B, but has 2 discounted incidents (max one hour each) per month included, making it easier to budget the costs. SLA C costs 2950 per month
Managed Services
In our hosting agreements we do not provide any work with the server. This can be bought on a per-hour basis or through an agreement called managed services.

With managed services you have the attention of our engineers – time for management, administration, tweaking and optimizing is included for a fixed monthly price. Monitoring and patching is included as well as advisory services.

Using Managed Services, tasks are sent to our technicians who handle day-to-day administration, setup of applications, administration of users or setting up a new website or database.

Optimized performance

We monitor the performance of the servers, and can – within the managed services agreement – optimize the applications and provide feedback to developers on areas where code improvement will allow the servers to handle more traffic. We also provide advice on areas such as scaling the platform or software improvements such as caching.

Verified, higher security!

This year we have included a third party vulnerability checking from Tenable Network Security for all servers with Managed Services. This security verification checks for vulnerabilities monthly, and our technicians fix possible vulnerabilities or contact the customer if it is outside our scope of support. By using this verification, we can find security problems and fix them before any intrusion or breach of security is made.

Up to 3 hours of work is included in the agreement per month. This limit is not strictly enforced, though. With Managed Services, our wish is to give the best possible service.

Support hours

Our support is always available during CET business hours. Outside these hours we have 24/7 monitoring of our infrastructure. If you want special monitoring of your server or application, we have several SLA – Service Level Agreements that help you obtain 24/7 support all year round.

Load Balancing
With load balancing, visitors to a site can be divided between different physical or virtual servers. We offer load balancing as a service to distribute traffic. It could even be setup with only one server behind, as a preparation for adding more servers as needed. In addition, a higher dependability is obtained since the load balancer can avoid sending visitors to a server that isn’t responding.
RAW Storage
RAW Storage is a bulk storage service, using the same SAN infrastructure as regular server storage, but without snapshots and only sold in bulk sizes from 1000 GB (1 TB)
Other Services not included in this list
Among other services not included in the options list are: Hybrid cloud services, Licenses (Microsoft Windows, Microsoft SQL Server, Wowza Media Server etc), Fault tolerance and other advanced solutions such as multiple datacenter hosting, both active-active and active-passive.. Please get in touch with us to discuss more options!